Refund policy
Returns Policy
At AYMA, your satisfaction is our priority. We understand that sometimes a dress might not meet your expectations or fit perfectly. That's why we have designed our returns policy to make your return process as convenient and straightforward as possible.
Eligibility for Returns:
*The Allure Edit*
Unused and Unworn Items: To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it.
Within the Return Period: Our return policy allows for returns within 14 days from the date of delivery.
**Please Note: Deductions may apply for signs of wear or handling**
How to Initiate a Return:
If you wish to return an item, please follow these steps:
Contact Customer Service: Reach out to our customer service team either by email at ayman@ayma.uk to initiate the return process.
Provide Necessary Information: Please provide your order number and details about the item you wish to return. Our team will guide you through the process and provide you with a return authorization and instructions on where to send the item.
Return Conditions:
Original Packaging: Ensure the item is in its original packaging, including any tags, labels, or accessories that came with it.
Return Shipping: Customers are responsible for the cost of returns if applicable, contact us for more info.
Refund Process:
Once we receive your returned item, our team will inspect it to ensure it meets our return conditions. Upon approval:
Refund: A refund will be issued to your original method of payment. Please note that shipping costs are non-refundable.
Processing Time: Please allow [number of days] for the refund to reflect in your account. The processing time may vary depending on your bank or credit card company.
Exchanges:
If you wish to exchange an item, please contact ayman@ayma.uk.
Non-Returnable Items:
Ramadan 'Rouh' Collection - not eligible for exchanges/refunds
Final Sale Items: Items marked as final sale or clearance are not eligible for return or exchange.